USA Hosts Services - Quality Assurance

USA Hosts is a true DMC!
As a true destination management company, or DMC, we don't own or operate any of the services we recommend. This allows us to truly represent you, our customer, and not our suppliers or a hotel's profit center. Just as an attorney or investment broker would represent your interests in a transaction, USA Hosts will represent your interests at the destination - to create the best programs and recommend the best suppliers for your unique needs.

USA Hosts also offers the industry's leading quality assurance program, Critic's Choice. We created Critic’s Choice, the first DMC quality program ever, in partnership with the leading incentive travel companies. Since that time we have set the standard for customer-driven quality assurance. With a 40% response rate, Critic's Choice provides consistent and quantitative measurement for our performance in 33 key destination service areas. On a 4.0 perfect scale, our companywide average exceeds 3.6 – an A+ in anyone’s book.